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Friday, 20 March 2009

Thur 19th March - Saved from the telesales nightmare


So we’re up bright and early, eating breakfast when the mobile answer phone message tone beeps…..it's from one of the fruit picking agencies!!! YAY!!!! It’s from a lady called Toni who is based 1.5hrs away from Queenstown and said to ring for further info. I get on the blower ASAP and find out the details – its packing apples, not picking them - we work 9hrs a day, 6 days a week getting paid $12.50 an hour. Also, the accommodation is $13 a night (we’re paying double in Q.Town) and there’s transport to the factory everyday! I tell the good news to the guys and they’re up for it. The woman wants us to start on Tuesday so that means we can still meet up with the Daniels and his lady at the weekend, before heading for some hard graft! How darn exciting! And no telesales shenanigans –yay!!! Relief doesn’t even cover it…..
Wow –so exciting!! Plus, we will actually save money due to the uber cheap accommodation and working all the hours under the sun – whoohooo!!! Bring on LA! We decide to go to the telesales job – for a laugh – and also, we have nowt else to do here. Hmmmm….why cant we just not!? Anyhoo, I’m overruled and we head to the agency for 2.45pm.
Crazy agency woman is there, along with 4 other peeps –all from the UK. She takes us around the corner to the call centre and it’s a wee open plan office, just at the foot of the gondola. The views are stunning! However, we aint here to gawk out of the window….we’re here to SELL….er….I mean, not sell…..let me explain:
Our training comprised of this aussie chick called Naomi, introducing herself and then explaining about the company we’re working for. Basically, it sounded like a family business that gets various contracts from companies to ‘sell’ their product over the phone. Their products vary from (get this):
· Holiday offers (timeshares)
· Investment Seminars (what the?!)
· How to win on the Stock market Seminars (yeah, real wise at the mo)
· Free Line Rental on Go Mobile (hmmm…that old chestnut)
When she’s spraffing all of this and emphasising that we are just ‘booking agents’ and we’re NOT selling stuff to these punters (aye right) I start to get a sinking feeling in my stomach. The script is laughable – something along the lines of:
“Hi, it’s Hayley from FutureFirst. How are you today? Just a quick call and let me stress I’m not trying to sell you anything!!! I’m just calling regarding the 1% drop in interest rates in mortgages recently. We’re holding successful presentations in your area to help you save money…..if you turn up, there’s a $50 Bunnings voucher for you to spend….no obligation….oh and definitely not selling you anything…..oh and just to check that you and your spouse own your own home, earn more than $80,000 a year and have more than 2 Years left in your current employment…..blah blah blah…..what do you mean you’re not interested?!”
ARGH!!!!!!! This is sooooooo not for me……the others in the room start to ask questions to Naomi and one that strikes a chord is ‘so, what are we selling to the customer?’ and she is adamant that we’re only getting them to turn up to a seminar and we’re definitely not selling anything at that point…..ah right, so the dude at the seminar will then rope ‘em in and make them invest in shite that people don’t need?! Huh huh!? What is going on? It’s so not the right time to abuse people and their money – I am hating this and haven’t even called my first person yet!!
So, after our 1hour ‘training’ we get put at a computer and away we go……it’s outbound calling people in Brisbane…haha – so I’m not even calling kiwis?! How very random!! I took about 40 odd calls – one beep after the other – and completed 1 sale!! HAHA!!! I think the guy that agreed to it was some lonely fecker that didn’t have a life…bless him….one other highlight was me spraffing through my script a d then I hear this: “er……I’m a kid! Let me get my mom!’ Haha, what hoot…..well, that was about where the banter ended. The rest of the replies were ‘NOT INTERESTED!’ and ‘Thanks Hayley, I’m fine. Not interested in what you’re selling’. It would be ok if you just went ‘oh, ok, thanks for your time’, but Naomi bintface doesn’t want any of us to hang up! We have to keep them on the phone until we ‘seal the deal’ – ugh, I hate sales people!!
Anyhoo, we finally get a 15minute break at 6ish and Dave goes ‘Get your stuff. We’re leaving!’ hahaha – the first time I’ve ever walked out during a shift – go us! We tell the bint outside in front of everyone and she is proper shocked! She even has the balls to say ‘what?! Why? You just got a sale!’ er….what?! Jog on…..we left Aaron there, looking a bit bewildered but I’m sure he’s secretly enjoying it – it’s a chance for him to spraff to randoms –he loves that!
So, off Dave and I go – with such a feeling of relief! We can’t stop chattering to each other about how pish that was! We go for a nice walk and play on the swings – haha – thanking our lucky stars that we have this fruit packing to go to! Go me, on that one by the way!!
After a mooch, we have dinner at the bar in BASE and have a few drinks in an Irish pub – Pog Mahone – and wonder if Aaron has lasted the whole shift. We wander past the pizza shop and spy the couple from the job today. They said it didn’t get any better and that the whole group only got 3 sales all day!! How the hell do you reach those targets of 20 plus?! Oh and they said Aaron walked out at the second break and the woman was all like ‘please! no one else leave!!’ Just as we mention his name, Aaron appears at the pizza shop haha! After more of a chin wag – we wish the Brit couple good luck with the telesales job and hope it gets better….poor things!
We all retire to our separate rooms –yup, we’re all in different dorms in BASE due to the place being mobbed. Damn those Kiwi Experience kiddies! Wonder who’s in my room? I’m on the top bunk, above a Brazilian dude and there’s no one else about – good stuff, off to sleep…………………
Or not as the case may be…………
It’s 2am and I’m woken up by the sounds of an amorous couple……………WHAT ON EARTH!? I’m in a DORM room and there’s people ‘AT IT’ in the room!!!!!!!!! How uncouth!!!!!!!!!!!! I’m disgusted to my inner core and I’m so glad when the rest of the rabble come bouncing in after 3am…..god knows who is actually supposed to be in the room as each of the peeps in there have all PULLED!!! What is going on!?
The funniest thing happens when there’s a knock at the door – and it’s a girl (Louise I think) asking where Matt is…..oh and guess who Matt is? He’s the one that was making ‘at it’ noises with a random an hour ago?! Oh and isn’t Matt still in bed with this new random!? Haha, this is going to be amusing…..this Louise girl grabs him and literally drags him from his bunk man alive lady, have some respect for yourself! This guy is a tool!! She takes him outside for a talking to: ‘where did you get to? Did you get chucked out? Why couldn’t I find you?’. When this is all going on, the floozy random girl climbs out of his bed to the hysterics of the others in the room and starts saying ‘oh no! Where can I hide? She’s going to kill me!’. She then climbs into ANOTHER bed with some other dude…..oh me, oh my! What is with these kids on the Kiwi Experience?! Horny devils!!
I think I crash out eventually and make sure the earplugs are rammed in well and truly…..


Hayley

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